JTI
Engineering enterprise software to streamline operations and eliminate revenue leakage for a 300+ person workforce
Client overview
JTI has been delivering specialised workforce solutions to the manufacturing sector since 2005, supporting industries such as Automotive, Electronics, Telecommunications, and Pharmaceuticals. The company employs more than 300 personnel deployed across multiple client sites and is recognised for delivering precision, efficiency, and quality-driven operational services.
As JTI’s workforce expanded, the organisation’s manual workforce management processes became a bottleneck. Timesheet processing, payroll alignment, and client billing were increasingly dependent on spreadsheets and manual reconciliation, creating administrative inefficiencies, data inconsistencies, and limited scalability.
The challenge
Growth exposed structural inefficiencies in how workforce activity translated into billing and financial reporting.
Disconnected Timesheets and Billing
Employee timesheets were captured inside the Indigo payroll system, while billing calculations were maintained separately in Excel spreadsheets, rendering manual reconciliation between systems.
Revenue Leakage Risk
Because billing calculations relied on spreadsheets and manual adjustments, discrepancies between recorded hours, payroll data, and invoices created a risk of underbilling clients.
Limited Utilisation Visibility
Leadership had limited real-time visibility into workforce utilisation across client engagements, making it difficult to understand capacity, productivity, and billable performance.
Fragmented Data and Manual Reporting
Operational data was scattered across multiple spreadsheets and systems, forcing teams to manually consolidate information for billing reviews and management reporting.
The solution
Bullshark engineered a custom operational system designed to automate the conversion of workforce activity into structured client billing outputs.
The system connects timesheets, payroll data, and billing rules into a unified operational platform that ensures every hour worked is correctly translated into invoiceable revenue.
Automated Timesheet Ingestion
Billing Logic Engine
Margin Visibility
Secure Cloud Deployment
The outcome
The new operational platform replaced manual reconciliation with a structured, automated system that connects workforce activity directly to billing and reporting.
Revenue Leakage Eliminated
Automated billing logic ensures every approved timesheet is translated into invoiceable output, eliminating the risk of underbilling caused by spreadsheet errors or missed billing triggers.
Operational Efficiency at Scale
Billing workflows for more than 300 employees are processed through a structured system rather than manual reconciliation, allowing the business to scale workforce operations without increasing finance overhead.
Real-Time Margin and Utilisation Visibility
Leadership now has live insight into workforce utilisation, billable hours, and contract profitability across engagements without relying on manual spreadsheet reporting.
Faster and More Reliable Billing Cycles
Approved timesheets now flow directly into structured billing outputs, reducing billing preparation time while improving invoice accuracy and cash flow predictability.
